Refund Policy

By using PayZu, you agree to comply with our usage policies and applicable Indian financial regulations.

Thank you for choosing PayZu for your mobile and DTH recharge needs. We aim to provide a seamless and reliable recharge experience. However, we understand that certain situations may require refunds. This Refund Policy outlines the conditions and procedures for refund requests to ensure full transparency.

• Users must be 18 years of age or older.
• Recharge confirmation depends on third-party telecom and DTH operators.
• Promotional cashback is subject to verification and eligibility.
• PayZu reserves the right to modify this policy at any time without prior notice.
• Users are responsible for maintaining the confidentiality of their account credentials.

Refund Conditions & Process

• Refund Duration: Refund requests for failed transactions must be initiated within 7 business days from the transaction date.
• Eligible Transactions: Refunds are issued strictly for failed or unsuccessful transactions. Successful recharges are non-refundable.
• Refund Request Process: Users can raise a complaint against a specific transaction or contact our customer support team for assistance.
• Processing Time: Approved refunds are processed within 7–10 business days.
• No Hidden Charges: There are no additional fees or deductions. The full transaction amount will be refunded.
• Refund Method: Refunds are credited back to the original payment method used for the transaction.

If you have any questions or require further assistance regarding refunds, our support team is always available to help. Customer satisfaction is our top priority, and we are committed to resolving your concerns promptly.

Thank you for your understanding and continued trust in PayZu.